Use code FREESHIP at checkout for free US shipping

Customer Care

September 2020

Dear friends,

We are continuing to stay safe during the pandemic as we hope you are, too.

Lizzie and I are printing one day a week in the studio. We're both wearing masks and distancing ourselves across the print tables.

Orders are shipping but please know there are delays.

Our beloved U.S. Postal Service is going through political and pandemic stress. Tracking is spotty, but please be patient by waiting a few days before reporting a missing parcel.

Use code FREESHIP at checkout to receive free shipping in the US.

If you have any questions about our stock or anything else, please feel free to email me at hello@maisilene.com.

Thank you and I hope you are all staying well,

Sara

SHIPPING

Maisilene ships worldwide from Georgia, USA.

Domestic and International shipping rates are calculated by weight and carrier at checkout.

Domestic orders over $80 receive free shipping. All Georgia, USA addresses receive free shipping.

Most items are in stock and ready to ship unless noted as a pre-order in the listing. Please allow 5-10 business days for your order to arrive for in stock items. Pre-order listings are noted with a shipping date. You will receive an email and tracking number (where applicable) when your order ships.

If you need your order in a hurry, please let us know by emailing Sara at hello@maisilene.com and we can set up a rush order service. You will receive an email and tracking number (where applicable) when your order ships.

RETURNS

We want you to love your new purchase! If you have received an incorrect item please email us at hello@maisilene.com and we will correct your order.

If for any reason you are unhappy with your purchase, we accept returns on items that have not been altered in any way. Please email Sara within 15 days of receipt to process returns at hello@maisilene.com.

We do not accept returns on final sale items, which will be listed as final sale in the listing.

Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

To return your product, please reuse our original packaging or a recyclable option and mail to: Maisilene, 124 Whispering Springs, Athens, GA 30605. Please include original packing slip.

PAYMENT OPTIONS

All credit cards are accepted in our shop.

We are also partnered with Klarna to offer 4-interest free payments on your total order. This option will appear at Checkout in the "payment" section. Here's how it works:

  • Add item(s) to your cart
  • Go to checkout and choose "buy now, pay later with Klarna"
  • Enter your debit or credit card information
  • Pay later in 4 installments. The first payment is taken when the order is shipped and the remaining 3 are automatically taken every two weeks.

Klarna complete terms

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